Greenwich Movers Service Terms and Conditions
These service terms and conditions set out the basis on which Greenwich Movers provides removal and related moving services to customers within the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a fair and transparent framework for both parties. For the purposes of these terms, references to we, us and our mean Greenwich Movers, and references to you and your mean the customer placing the booking.
These terms apply to domestic and commercial moving services, including loading, transport, unloading, furniture handling, and any additional services agreed in advance. They also apply to any quotations, estimates, or bookings made by telephone, email, online form, or through another accepted method of communication. If any separate written agreement is provided, it will be read together with these terms unless expressly stated otherwise.
We may update these terms from time to time to reflect operational, legal, or regulatory changes. The version in force at the time your booking is confirmed will normally apply to that booking. It is your responsibility to review the terms before confirming a service. Nothing in these terms affects your statutory rights as a consumer under UK law.
Booking process begins when you provide details of the property, the items to be moved, access conditions, dates, and any special requirements. A quotation or estimate may be based on the information supplied by you, and it is important that the information is accurate and complete. If the details change before the move date, we may revise the quotation, the timing, or the resources required. Failure to disclose relevant information may affect the service, the price, or our ability to complete the move safely.
A booking is only confirmed once we have accepted your request and, where applicable, received the required deposit or written acceptance. Confirmation may be given by email, text message, or other written method. The confirmed service scope will normally include the agreed date, estimated duration, crew size if specified, vehicle type if specified, and any pre-agreed extras. Any work outside the confirmed scope may be treated as additional service and charged separately.
We may refuse or cancel a booking if the service requested is unsafe, unlawful, impossible to provide within the agreed time, or likely to create a significant risk to property or personnel. We may also decline bookings where access arrangements are inadequate, where the customer fails to cooperate, or where the information provided is materially misleading. If we need to make changes to the service before the move date, we will aim to notify you promptly and propose a reasonable alternative where available.
Payments must be made in accordance with the quotation and any written confirmation. Unless stated otherwise, prices are based on the agreed service scope and may be charged by fixed fee, hourly rate, or a combination of both. Any waiting time, parking charges, congestion or access fees, special handling, packing materials, or disposal costs may be charged where these are not included in the original quotation. All charges are subject to any applicable taxes.
Payment terms may require a deposit to secure the booking, with the balance due before completion, on the day of service, or within a specified credit period for approved business customers. We reserve the right to suspend or withhold the service if payment is overdue or if we reasonably believe payment will not be made. Where a card payment or bank transfer is reversed, refused, or charged back, you remain responsible for the outstanding amount and any associated administration costs permitted by law.
If the move takes longer than anticipated because of circumstances outside our control, including delays caused by access problems, incomplete packing, incorrect inventory details, or waiting for keys, additional charges may apply. We will always aim to keep additional costs reasonable and proportionate. If you require an itemised invoice or receipt, this can be provided following completion of the service and subject to any agreed payment conditions.
Cancellations and rescheduling must be made as soon as possible and in writing where practicable. If you cancel well in advance of the scheduled move, any deposit may be refundable in full or in part depending on the amount of preparation already undertaken and any non-recoverable costs we have incurred. Where a booking is cancelled at short notice, we may retain some or all of the deposit, or charge a cancellation fee, to cover loss of business and allocated resources, provided this is reasonable and lawful.
If you wish to change the moving date or amend the service, we will try to accommodate the request, but availability cannot be guaranteed. A rescheduled service may be subject to revised pricing if rates, staffing requirements, or vehicle availability differ from the original booking. If we must cancel because of severe weather, unsafe conditions, vehicle breakdown, staff illness, or another event beyond our reasonable control, we will offer a rescheduled date where possible or refund amounts paid for services not performed, subject to any lawful deductions.
You acknowledge that repeated changes to the booking, incomplete readiness on the day, or failure to provide access may lead to additional charges or cancellation of the service. If you are not present, or a nominated representative is not available, at the agreed start or completion time, we may treat the booking as cancelled or delayed, depending on the circumstances. In such cases, applicable waiting, return, or abortive visit fees may be charged.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods and performing the service, but we are not liable for losses caused by inaccurate information provided by you, inherent defects in items, normal wear and tear, or events outside our reasonable control. This includes damage arising from items that were already weak, poorly packed, improperly secured, or unsuitable for transport.
Where loss or damage is caused by our negligence or breach of contract, our liability will ordinarily be limited to the lower of the repair cost, the replacement cost, or the fair market value of the affected item at the time of the incident, subject to any agreed valuation or insurance arrangement. We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or business interruption, except where such exclusion is prohibited by law.
It is your responsibility to ensure that fragile, valuable, or sentimental items are properly declared before the move. If you choose to transport high-value belongings, artwork, antiques, electronics, or irreplaceable documents, you should consider additional insurance or specialist handling. We may refuse to move certain items if they are too fragile, too heavy, hazardous, or unsuitable for ordinary transport. Any such refusal will be made on reasonable grounds and in the interests of safety.
Access, preparation, and customer obligations are important parts of a successful move. You must ensure that the premises are ready for access at the agreed time and that pathways, lifts, driveways, and loading points are usable. You should obtain any necessary parking permissions, building approvals, or access permissions in advance unless we have expressly agreed to handle them. If these matters are not arranged, delays and extra costs may arise.
You are responsible for securing pets, removing prohibited items, and ensuring that all items to be moved are identified correctly. Any items you wish to remain behind should be clearly separated. You must also ensure that drawers, doors, appliances, and fittings are prepared appropriately for transport. Where we provide packing materials or packing services, you remain responsible for identifying items of special fragility or value unless we have expressly agreed to full packing management.
We may rely on your directions or those of your authorised representative regarding the placement, loading order, and delivery of items. If you ask us to place goods in a particular location, you accept responsibility for any resulting risk from limited access, tight spaces, or unsuitable surfaces, unless the issue is caused by our negligence. We may refuse to move items that would reasonably risk injury, damage, or breach of law.
Waste regulations and disposal must be followed at all times. If we remove unwanted items, packaging, or other waste as part of the service, the arrangement will only cover the items specifically agreed in advance. We will handle waste in accordance with applicable UK waste management rules and will not dispose of items illegally or in a manner that could cause pollution, nuisance, or breach of environmental duties. The customer must not ask us to dispose of any material that is prohibited, hazardous, or wrongly described.
You are responsible for declaring whether items contain batteries, chemicals, fluids, gas canisters, sharp objects, electrical hazards, or other regulated substances. Such items may require specialist handling and may be excluded from the standard service. If waste disposal is included, ownership of the waste transfers only to the extent permitted by law and only for the specific materials accepted by us. We may request clarification or refuse disposal if the origin, composition, or safety of the waste is uncertain.
For compliance purposes, we may separate, retain, or document waste for lawful treatment, transfer, or recycling. You agree to provide any information reasonably required to support lawful disposal, including whether the waste comes from domestic or commercial premises. If a booking involves clearances or removal of mixed contents, you must ensure that no hazardous, confidential, or regulated materials are included unless pre-approved in writing. Any illegal disposal request will be rejected and may be reported to the relevant authorities where required.
Force majeure applies where performance is delayed or prevented by events outside our reasonable control, including but not limited to extreme weather, road closures, strikes, accidents, fire, flood, public health restrictions, civil disturbance, or failures of utilities or communication systems. In such circumstances, we will take reasonable steps to minimise disruption, but we will not be liable for delay or non-performance caused by the event. The service may be postponed, amended, or cancelled if necessary for safety or legal compliance.
Insurance arrangements, if any, will be explained separately or stated in the quotation. Unless expressly agreed in writing, our service does not constitute a guarantee that every item is insured to full replacement value. Customers are encouraged to arrange their own cover where appropriate, particularly for high-value possessions or items with special significance. Any insurance-related claim must be notified promptly with reasonable supporting evidence, including details of the item, the loss, and any relevant photographs or receipts where available.
These terms are intended to operate fairly and in accordance with the Consumer Rights Act 2015 and other applicable UK legislation. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of Greenwich Movers.
Governing law and jurisdiction are English law. These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is resident in Scotland or Northern Ireland, any mandatory consumer protections available under the law applicable to that residence will continue to apply where required by law.
Any dispute should first be raised with us in writing so that we have a reasonable opportunity to investigate and resolve the matter. If the issue cannot be resolved amicably, the parties may pursue any available legal remedy through the courts of England and Wales, subject to any mandatory rights to bring proceedings elsewhere. Nothing in these terms limits any right you may have to seek redress under applicable consumer legislation.
This document represents the standard legal terms for our moving services and should be read carefully before booking. By proceeding with a booking, you confirm that you understand the pricing basis, the cancellation arrangements, the limits of liability, the waste handling rules, and the legal framework governing the service. These terms are designed to provide clarity, protect both parties, and support a professional moving experience.