Terms and Conditions

Greenwich Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Greenwich Movers provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise, the following words have the meanings given below.

Company means Greenwich Movers, the removal and related services provider.

Customer means the person, firm, or organisation that requests and pays for the services of the Company.

Services means any removal, packing, unpacking, loading, unloading, transportation, or related services provided by the Company.

Goods means the items of furniture, personal belongings, equipment, or other property that the Customer requests the Company to handle, move, store, or transport.

Premises means the collection and delivery addresses and any other locations at which the Company provides the Services.

Contract means the agreement between the Customer and the Company for the supply of Services, governed by these Terms and Conditions.

2. Scope of Services

The Company provides household and commercial removals, packing and unpacking services, loading and unloading of vehicles, and related services such as furniture positioning and light disassembly and reassembly, where agreed in advance. Any additional services requested on the day of the move will be subject to the Companys agreement and may incur additional charges.

The Company does not provide professional disconnection or reconnection of appliances, plumbing, electrical or gas work, or specialist installation services. Where such services are required, the Customer is responsible for arranging suitable qualified tradespeople.

3. Booking Process

3.1 Quotation

The Company may provide a quotation based on information supplied by the Customer, including the volume or list of Goods, access details, property layout, parking arrangements, and the distance between addresses. The Customer must ensure all information provided is accurate and complete. Any change in the information upon which the quotation is based may result in a revised quotation or additional charges.

3.2 Site Visit

Where appropriate, the Company may conduct an in-person or virtual survey of the Premises to assess the scope of work. The survey findings will form the basis of the final quotation.

3.3 Acceptance of Quotation

A quotation is an invitation to treat and does not constitute a binding offer. A Contract is formed only when the Customer confirms acceptance of the quotation in writing or by another method accepted by the Company, and the Company confirms the booking. The Company reserves the right to decline any booking at its sole discretion.

3.4 Provisional Bookings

Any provisional date or time given is not guaranteed until the Company has confirmed the booking and, where required, received any deposit specified in the quotation.

4. Prices and Payments

4.1 Pricing Basis

Prices are usually based on one or more of the following: an hourly rate, a fixed price, or a combination of both depending on the scope of the Services. The quotation will state the pricing basis, any minimum charges, and any anticipated additional costs such as congestion or parking charges.

4.2 Deposits

The Company may require a deposit to secure the booking. Deposits are payable by the date specified in the quotation or booking confirmation. Failure to pay the deposit on time may result in cancellation of the booking.

4.3 Balance Payment

Unless otherwise agreed in writing, the balance of the charges is payable either before the move date or immediately upon completion of the Services on the day of the move. The accepted methods of payment will be specified by the Company at the time of booking.

4.4 Late or Non Payment

If the Customer fails to make payment when due, the Company may at its discretion suspend or refuse to carry out the Services and may withhold delivery of Goods until full payment is received. The Company reserves the right to charge interest on overdue amounts at the statutory rate from the due date until payment is made in full.

4.5 Additional Charges

Additional charges may apply where:

a. the move takes longer than estimated due to circumstances beyond the Companys control, including but not limited to delays caused by the Customer, third parties, traffic, or restricted access.

b. parking is not provided as arranged, or the Company is required to park at a distance from the Premises, leading to increased loading or unloading time.

c. additional Goods or services are added to the scope of the move after the quotation is issued.

d. there are special access conditions such as many flights of stairs, long carrying distances, or absence of a working lift where one was expected.

5. Cancellations, Postponements, and Amendments

5.1 Cancellation by the Customer

If the Customer wishes to cancel the Services, they must notify the Company as soon as possible. Any deposit or prepayment may be refundable or non-refundable depending on the notice period set out in the quotation or booking confirmation. The Company reserves the right to apply a cancellation charge to cover administrative and scheduling costs, particularly where short notice is given.

5.2 Postponement or Change of Date

If the Customer requests to change the move date or time, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. The Company may apply a postponement fee or rebooking fee to cover administrative and rescheduling costs. If an alternative date cannot be agreed, the change may be treated as a cancellation.

5.3 Cancellation by the Company

The Company may cancel the Contract or suspend the Services if:

a. the Customer fails to pay any required deposit or prepayment.

b. the Customer provides incomplete or misleading information that significantly affects the feasibility or safety of the Services.

c. circumstances arise that make it unsafe or unlawful to proceed with the Services.

In such cases, the Company will refund any amounts already paid for Services not yet provided, except where cancellation is caused by a breach of these Terms and Conditions by the Customer.

6. Customer Responsibilities

The Customer agrees to:

a. ensure that the Premises are accessible and safe for the Companys staff and vehicles.

b. arrange suitable parking and, where necessary, obtain any permits required for the Companys vehicles.

c. pack and secure Goods appropriately where the Company is not contracted to provide packing services.

d. ensure that all Goods to be moved are clearly identified and that no items are left behind unintentionally.

e. declare any high value, fragile, or unusual items and comply with any packing instructions provided by the Company.

f. be present or represented at both the collection and delivery addresses to provide access and instructions, unless otherwise agreed.

7. Excluded and Prohibited Items

The Company will not transport or handle:

a. illegal or stolen goods.

b. perishable goods that may deteriorate or cause odour or contamination.

c. animals, pets, or live plants, unless specifically agreed.

d. hazardous materials, including but not limited to flammable, explosive, corrosive, or toxic substances.

e. cash, securities, precious metals, jewellery, or items of exceptional value unless previously agreed and declared in writing.

If any prohibited items are found among the Goods without prior written agreement, the Company may refuse to move them, may remove them from its vehicles, or may terminate the Services without refund.

8. Liability and Limitations

8.1 Duty of Care

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

8.2 Exclusions

The Company will not be liable for:

a. loss or damage arising from the Customers failure to pack Goods properly where the Company has not provided packing services.

b. normal wear and tear, minor scuffs or marks, or damage to items that are already fragile, worn, or structurally unsound.

c. loss or damage to the contents of boxes, drawers, or containers that the Company has not packed.

d. loss or damage caused by insects, vermin, or weather conditions beyond the Companys control.

e. indirect or consequential loss, including loss of profits, income, or enjoyment.

8.3 Limits on Liability

Unless otherwise agreed in writing, the Companys total liability for any loss of or damage to Goods, or for any other loss arising from the provision of the Services, shall not exceed a reasonable replacement value per item, subject to an overall cap proportionate to the value of the move. The specific limits, where applicable, may be provided in the quotation or separate documentation.

8.4 Customer Inspection and Claims

The Customer must inspect the Goods upon delivery and notify the Company as soon as possible of any visible loss or damage. Any claim for loss or damage should be made within a reasonable period following completion of the Services, supported by evidence such as photographs and a description of the issue. Failure to notify the Company within a reasonable time may affect the handling of the claim.

9. Access, Property, and Damage to Premises

The Customer is responsible for ensuring adequate access at all Premises, including stairways, corridors, lifts, and doorways. The Company will take reasonable care to avoid damage to the Premises but cannot accept liability for damage:

a. caused by moving Goods through awkward or restricted spaces where the Customer has requested the move to proceed despite advice to the contrary.

b. to areas that were already worn, damaged, or poorly maintained.

Where the Company agrees to remove or refit doors, windows, or other fixtures to gain access, this will be at the Customers risk unless otherwise agreed in writing.

10. Waste Regulations and Disposal

The Company complies with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and will only remove items that form part of the agreed Services and are lawful to transport.

The Customer must not present for removal any household or commercial waste that requires specialist disposal, such as hazardous waste, electrical goods subject to specific disposal rules, or construction debris, unless specifically agreed. Where the Company agrees to remove unwanted items for disposal, additional charges will apply which may reflect transfer station or recycling costs, labour, and travel.

The Customer is responsible for ensuring that any items handed to the Company for disposal are lawful to dispose of and do not contain confidential or sensitive information that requires specialist handling. The Company accepts no responsibility for loss or disclosure of such information if it is included among waste items without prior notice.

11. Delays and Events Beyond Control

The Company will make reasonable efforts to carry out the Services on the agreed date and within any estimated time frame, but cannot guarantee arrival or completion times. The Company is not liable for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to severe weather, road closures, traffic congestion, accidents, breakdowns, strikes, or public transport disruption.

If an event beyond the Companys control occurs, the Company will inform the Customer as soon as reasonably practicable and will take reasonable steps to minimise the impact. The parties may agree a revised date or schedule for the Services where necessary.

12. Insurance

The Company maintains appropriate insurance cover in connection with the provision of removal services, as required by law and industry practice. This may include cover for Goods in transit, subject to policy terms, conditions, and exclusions. Details of cover can be supplied upon request.

The Customer is encouraged to maintain their own insurance cover for high value or particularly fragile items and to ensure that any existing home or business insurance policies remain in force during the move.

13. Privacy and Data Protection

The Company will collect and use personal information about the Customer for the purposes of administering bookings, providing the Services, processing payments, and managing customer relationships. The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share personal information with unrelated third parties for marketing purposes without the Customers consent.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company aims to resolve complaints promptly and fairly.

If a dispute cannot be resolved directly between the parties, either party may consider referring the matter to a suitable alternative dispute resolution scheme or pursue legal remedies in accordance with the governing law clause below.

15. Variations to Terms

Any variation to these Terms and Conditions must be agreed in writing by the Company. The Company may update these Terms and Conditions from time to time. The terms applicable to a particular booking will be those in force at the time the Contract is formed, unless otherwise agreed.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, or the provision of the Services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By confirming a booking with Greenwich Movers, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.