Privacy Policy

Greenwich Movers Privacy Policy Overview

This Privacy Policy explains how Greenwich Movers collects, uses, stores, shares, and protects personal data in connection with our moving and related services. It applies to all Greenwich Movers customers and prospective customers in our service area, including people who request a quote, make an enquiry, enter into a contract with us, or otherwise interact with our services.

We are committed to complying with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, along with all relevant data protection laws. This Privacy Policy is intended to be clear and transparent so you can understand how your personal data is handled and what rights you have.

Data Controller

For the purposes of data protection law, Greenwich Movers is the data controller in respect of the personal data that we collect and process about you in connection with our services. As data controller, we determine the purposes and means of processing your personal data.

Types of Personal Data We Collect

We collect and process the following categories of personal data when you use our services or interact with us:

Identification and contact information, such as your full name, postal address, collection and delivery addresses, and any additional contact details you choose to provide.

Service and contract information, such as details of your moving requirements, inventory lists you choose to share, access details for properties, preferred dates, and information relevant to providing an accurate quotation and performing the move.

Communication data, such as the content of messages you send to us and our responses, including any feedback or complaints.

Payment and transaction data, such as records of payments made to us and related billing information. Card details or other financial details are processed only to the extent necessary to complete transactions, and we do not retain full card details when this is not necessary.

Technical and usage data, such as basic information about how you access and use our website or online tools, including device information, approximate location derived from your IP address, and log data. Where cookies or similar technologies are used, these are implemented in accordance with applicable law.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may occur via our website forms, written correspondence, or other channels you choose to use.

We may also receive personal data from third parties where it is lawful to do so and necessary for providing our services, for example where a relocation company, landlord, employer, or letting agency provides us with your details to arrange a move on your behalf. In such cases we ensure that the data shared is limited to what is necessary.

Lawful Basis for Processing Your Data

We process your personal data only when there is a lawful basis under data protection law. The main legal bases we rely on are:

Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes processing data to provide quotations, confirm bookings, plan and carry out the move, and manage any follow-up services.

Legitimate interests. We process personal data for our legitimate business interests where these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, preventing fraud and misuse, and maintaining accurate records for internal administration.

Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, including tax, accounting, insurance, health and safety, and responding to lawful requests from authorities.

Consent. In limited cases we may rely on your consent, for example for certain types of optional marketing or where consent is required for specific uses of cookies. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including assessing your moving needs, preparing quotations, confirming and managing bookings, and performing packing, transport, storage, and related services.

To communicate with you about your enquiries, bookings, and any issues or changes relating to your move, including service updates and reminders.

To manage payments, invoicing, and accounting, including verifying and processing payments and maintaining appropriate financial records.

To manage our business operations, including quality control, staff training, service improvement, and maintaining accurate internal records of the work we carry out.

To address complaints, disputes, or claims and to enforce or defend our contractual or legal rights.

To comply with applicable laws and regulations, including record keeping, tax obligations, and fulfilling obligations to regulatory or law enforcement authorities where legally required.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, we keep customer and transaction records for the duration of our relationship with you and for a defined period afterwards to comply with legal obligations and to enable us to address any queries or disputes. The specific retention period may depend on the type of data and the context of the processing, taking into account regulatory requirements and limitation periods for legal claims.

When personal data is no longer required for the relevant purposes, we will either delete it securely or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.

We may share personal data with external service providers acting as data processors on our behalf. These can include providers of IT and cloud hosting services, secure data storage, payment processing, accounting and administration software, and customer relationship management tools. These processors are engaged under written contracts that require them to process personal data only in accordance with our instructions, to implement appropriate security measures, and to maintain confidentiality.

We may also share your personal data with professional advisers such as accountants, auditors, legal advisers, and insurers, to the extent necessary for the services they provide to us.

In some circumstances, we may be required to share your personal data with public authorities, regulators, law enforcement, or courts where we are legally obliged to do so or where this is necessary to protect our rights or the rights of others.

International Data Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, using standard contractual clauses approved by relevant authorities, or implementing other appropriate safeguards as required by law.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those employees, agents, and service providers who have a business need to know it, and ensuring that they are subject to confidentiality obligations.

While we take reasonable steps to safeguard your personal data, no system can be completely secure. You should take care when sharing information with us and notify us promptly of any suspected misuse of your data connected with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

The right of access. You can request confirmation as to whether we process your personal data and, if so, obtain a copy of the personal data we hold about you and certain related information.

The right to rectification. You can request that inaccurate or incomplete personal data about you be corrected or completed.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

The right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, machine readable format and that it be transmitted to another controller where technically feasible.

The right to object. You can object to certain types of processing, including processing based on our legitimate interests, where you believe your rights and interests outweigh our grounds for processing. Where we rely on legitimate interests for direct marketing, you have an absolute right to object.

The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that took place before withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will be effective from the date they are published in the most current version of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.